Privacy policy

Privacy Policy (Handling of Personal Information)

Kougetsuen Co., Ltd. (hereinafter referred to as "the Company") requires customers to disclose information necessary for transactions and communication, such as name, address, phone number, and email address (hereinafter referred to as "Personal Information"), when using our services. The Company handles personal information in accordance with this Privacy Policy and the spirit of the Act on the Protection of Personal Information. This Privacy Policy constitutes an agreement between the customer and the Company regarding the handling of the personal information disclosed to us.

1. Purpose of Use of Personal Information

The Company uses personal information for the following purposes:

  1. Order Fulfillment and Billing: To ship products and bill customers, we use contact information such as name, address, and phone number. We may also use payment information, such as designated credit card numbers or bank account details, in connection with billing.

  2. Communication and Confirmation: To communicate or confirm order details and delivery methods, we use contact information (name, address, email address), as well as details regarding the types and quantities of products ordered and the amount billed.

  3. Marketing and Promotions: To provide information about campaigns, products, and services, we use purchase history and contact information (name, address, email address).

  4. Service Improvement: To improve our services, we utilize feedback provided by customers, survey results, and usage history.

  5. Customer Support: To respond to customer requests and inquiries, we use contact information such as name, address, and email address.

2. Management of Personal Information

The Company manages personal information through the following systems:

  1. Internal Organization: We establish the necessary internal systems in accordance with the Personal Information Protection Law and related guidelines, and obtain pledges from employees to handle personal information appropriately.

  2. Access Control: We restrict the use of personal information to only those employees who require it for business purposes. We establish rules for the storage and management of media containing personal information and take preventative measures to protect it.

  3. System Security: For personal information stored in our systems, we provide accounts and passwords and implement access authority management so that only employees who need it for business can use it. Accounts and passwords are strictly managed to prevent leakage or loss.

  4. Data Transmission: To ensure security during the transmission of personal information over the internet, we use SSL (Secure Sockets Layer), the industry-standard encrypted communication, on the necessary webpages.

  5. Retention Period: Provided that it does not interfere with our services, we will delete personal information periodically after a certain period has elapsed from the time of receipt.

3. Disclosure of Personal Information to Third Parties

  1. The Company will not disclose personal information to third parties without the customer's consent, except in the following cases:

    • When requested by a court, the police, or other authorities with similar legal inquiry powers based on laws and regulations.

    • When there are special provisions in laws and regulations.

    • When there is a risk of harm to the life, body, or property of the customer or a third party, and it is not possible to obtain the consent of the individual.

    • When it is necessary to protect or defend the Company's rights, property, or services from actions that violate laws, our terms of use, or precautions, and it is not possible to obtain the consent of the individual.

  2. If a customer requests the disclosure of their own personal information, we will disclose it only after the identity of the individual has been verified.

    • Note: Identity Verification Method Please mail a copy of a document that proves your identity (such as a driver's license or health insurance card) to the Company. We will disclose the information as soon as your identity has been confirmed.